Each company's true competitive edge is the knowledge it holds. This knowledge is often contained, however, in the minds of individual employees where it can't be shared or improved. Moreover, frequently there is a significant lost when these individual employees leave the company.

Although each company has always managed their internal knowledge as best they could, it was the introduction of some new tools, new methods, new processes and new strategies that enabled managers to think, for the first time, very differently about knowledge, and how to make some substantial improvements in the way they manage knowledge, as individuals, teams, organizations, and between organizations. Since then, there are now some radical and fundamentally new ways to accelerate learning and knowledge processes.

Knowledge Management is the term given to the process of capture, refinement, aggregation and sharing of data and information between employees, departments, subsidiaries and partner organisations to achieve a position of knowledge-based competitive advantage. It includes a range of strategies and practices used in a company to identify, create, represent, distribute, and enable adoption of insights  and experience.

A well-designed and implemented Knowledge Management know-how and Knowledge Management System is essential for aggregating disconnected pockets of information to strengthen the effectiveness of a company. In our Knowledge Management courses, users will be able to develop the skills and processes to build Knowledge Management solutions that leverage organisational and individual knowledge.

Key topics covered in our Knowledge Management courses are, as follows:

• Definition of Knowledge
• Capturing knowledge and Stages of Knowledge Acquisition
• Tacit and Explicit Knowledge
• Sources of Knowledge
• Compiling Knowledge Assets
• Knowledge Communities
• Knowledge Management Principles
• Creating Knowledge Management Strategies
• Integrating Organisational and Business Goals with Knowledge Management
• Knowledge Management Audit
• Major Barriers to Knowledge Management Success
• Implementation of Knowledge Management
• Measuring the Value of Knowledge Management
• Implications for Organisational Learning and Change Management