We’re ready to provide our customers second-line or first-line support 24×7. We fit seamlessly into the support processes of our customers.
We assign phone numbers for exclusive use by your users and can even answer the phone with the company’s name of our customers.
Software maintenance and support services include:
- Direct access to experienced software engineers
- Knowledgeable support personnel provides personalized service
- Guaranteed response to all inquires in a timely manner
- Support channel flexibility (phone, e-mail, instant messenger, etc.)
- Bug fixing and troubleshooting on the ongoing basis
- Upgrades and patch deployment
- Tier 1,2 and 3 support options